Delivery and returns
Free Delivery on all order to mainland U.K over £30.00*
*See our postage guide below - some exclusions apply.
Items purchased for Christmas can be returned up to the 14th January 2021. Items have to have swung tags in place and be in a resell-able condition.
Due to Covid-19 we aim to dispatch most orders the same day. Orders will take slightly longer to arrive during this period. Please see our guide lines for delivery when you place your order.
EU Customers please expect some delays + Please be aware all Customs and Vat will be paid locally by you on products arriving in the EU
Minimum order value £10.00
No courier deliveries on Saturday or Sundays.
Mainland U.K Delivery Costs
|Order Value||Royal Mail Tracked
48 Hour (Allow 3 working days)
|| Standard Courier
||Next Day Courier|
|£0.00 - £30.00||
|£30.01 - £50.00||
|£50.01 - £59.99||-||n/a||£4.99|
|£60.00 - £79.99||-||-||Free||£4.99|
|£80 & Over||-||-||Free||Free|
Bodyboard delivery to U.K Mainland only £9.99
We are unable to dispatch O'neill wetsuits items outside the U.K and Europe.
International orders - Place the items you would like to order in the basket and click get postage quote to obtain Postage costs for your Country. All orders will be dispatched using a tracked and signed for delivery.
Address for collection is: Ocean Sports Board Riders, 368 Kingsway, Hove BN3 4QT. Limited opening times during covid 19 apply - Mon - Friday 10am - 3pm - Closed Saturday and Sunday during lockdown.
Your order will be ready to collect from us at after 1pm the next day, just pop in and ask at the till for your order.
Please note our office is closed at the weekend so any orders made after 9am Friday will be available from the store after 1pm the following Monday.
Exchanges & Refunds - Goods purchased can be returned for a refund or exchange providing they are received back to us within 14 days (28 days for overseas orders) in the same condition purchased. Items must be in the original packaging with the swing tags / barcodes in place. Please note a refund will not be given on DVD’s, books or on underwear (for hygiene reasons). For returns and exchanges, you are responsible for carriage costs incurred returning goods to us. We would advise to return any items back to us via an insured method of delivery for your protection.
Orders can be returned through our retail Store free of charge - Please ensure your invoice is included and all packing.
NOTE: We have a 2 person checking system to ensure goods leave us in A1 condition. Our return address is: BRG Returns, 368 Kingsway, Hove BN3 4QT. You will find returns instructions including our return address listed on the back of the invoice you will receive with your order. Please follow the instructions to action your return / exchange. If you require further information regarding making a return please do not hesitate to contact us on 01273 411141 or email us on: email@example.com - we are here to help!