Delivery and returns
Free Delivery on all orders to mainland U.K over £30.00*. Minimum order: £10.00 - *Overseas U.K postcodes may have a surcharge postage depending on order volume.
*See our postage guide below - some exclusions apply.
We aim to dispatch orders the same day. Orders may take slightly longer to arrive as a consequence of the Covid-19 pandemic. Please see our guide lines for delivery when you place your order.
EU Customers please expect some delays & please be aware all Customs and Vat will be paid locally by you on products arriving in the EU.
|Mainland U.K Delivery Costs:|
|Order Value||Royal Mail Tracked
|Standard Courier||Next Day Courier|
|£00.00 - £30.00||
£1.99 (exc. Bodyboards)
|£30.01 - £50.00||Free (exc. Bodyboards)||N/A||£4.99|
|£50.01 - £59.99||-||N/A||£4.99|
|£60.00 - £79.99||-||Free||£4.99|
|£80 & Over||-||Free||Free|
No Next Day / courier deliveries on Saturday or Sunday.
Bodyboard delivery to U.K Mainland: £9.99
We are unable to dispatch O'neill wetsuits items outside the U.K and Europe.
International orders: Place the items you would like to order in the basket and click get postage quote to obtain postage rates. All orders will be dispatched using a tracked and signed for delivery.
Address for collection is: Ocean Sports Board Riders, 368 Kingsway, Hove BN3 4QT.
Limited opening times during covid 19 apply: Mon - Friday 10am - 3pm.
Closed Saturday and Sunday during lockdown.
Please note our office is closed at the weekend so any orders made after 9am Friday will be available from the store after 1pm the following Monday.
Exchanges & Refunds - Goods purchased can be returned for a refund or exchange providing they are received back to us within 14 days (28 days for overseas orders) in the same condition purchased. Items must be in the original packaging with the swing tags / barcodes in place. We have a 2 person checking system to ensure goods leave us in A1 condition. Please note a refund will not be given on DVD’s, books or on underwear (for hygiene reasons). For returns and exchanges, you are responsible for carriage costs incurred returning goods to us. We would advise to return any items back to us via an insured method of delivery for your protection.
Orders can be returned through our retail Store free of charge. Please ensure your invoice is included and all packing.
Our return address is: BRG Returns, 368 Kingsway, Hove BN3 4QT. You will find returns instructions including our return address listed on the back of the invoice you will receive with your order. Please follow the instructions to action your return / exchange. If you require further information regarding making a return please do not hesitate to contact us on 01273 411141 or email us on: firstname.lastname@example.org - we are here to help!