Delivery and returns

Free Delivery on all orders to mainland U.K over £30.00*.

Minimum order: £10.00 -

Overseas U.K postcodes may have a surcharge postage depending on order volume. *See our postage guide below - some exclusions apply.

We aim to dispatch orders the same day. Orders may take slightly longer to arrive as a consequence of the Covid-19 pandemic. Please see our guide lines for delivery when you place your order. 

Mainland U.K Delivery Costs:  
Order Value Royal Mail Tracked
48 Hour
Standard Courier  Next Day Courier
£00.00 - £30.00 

 

£2.99 (exc. Bodyboards)

N/A £4.99
£30.01 - £50.00 Free (exc. Bodyboards) N/A £4.99
£50.01 - £59.99 Free (exc. Bodyboards) N/A £4.99
£60.00 - £79.99   Free (exc. Bodyboards) Free £4.99
£80 & Over - Free Free

No Next Day / courier deliveries on Saturday or Sunday. Please note that we cannot guarantee orders placed after 9.30 am will be processed and posted on the same day.

Bodyboard delivery to U.K Mainland: £6.99

We are unable to dispatch O'neill wetsuits items outside the U.K and Europe.

International orders: Place the items you would like to order in the basket and click get postage quote to obtain postage rates. All orders will be dispatched using a tracked and signed for delivery.

Address for order collections is:
Ocean Sports Board Riders, 368 Kingsway, Hove BN3 4QT.

Our store is open 7 days a week, however please note our mail order office is closed at the weekend so any orders made after 9.30am on a Friday won't be available for collection until after 11am the following Monday.

RETURNS

Goods purchased can be returned for a refund or exchange providing they are received back to us within 14 days (28 days for overseas orders) in the same condition purchased. Items must be in the original packaging with the swing tags / barcodes in place. 

We have a 2 person checking system to ensure goods leave us in A1 condition.  Please note a refund will not be given on DVD’s, books or on underwear (for hygiene reasons).

You are responsible for carriage costs incurred returning goods to us. We would advise to return any items back to us via an insured method of delivery for your protection.

Orders can be returned through our retail Store free of charge. Please ensure your invoice is included and all packing.

Our return address is: BRG Returns, 368 Kingsway, Hove BN3 4QT.

Exchanges - We can't reserve items, so to ensure you get the item we recommend re-ordering the product you need and returning the unwanted item for a refund.

You will find returns instructions on the back of the invoice you will receive with your order. Please follow the instructions to action your return. If you require further information regarding making a return please do not hesitate to contact us on 01273 411141 or email us on: info@boardriders.co.uk - we are here to help!