Delivery and How to Return an item

Free Delivery on all orders to mainland U.K over £30.00*.
Order before 10am for Same working day despatch (Mon - Fri)
Minimum order: £10.00
Overseas U.K postcodes may have a surcharge postage depending on order volume. *See our postage guide below - some exclusions apply.
DELIVERY

 

Order Value
Royal Mail Tracked
48 Hour
Standard
Courier 
Next Day
Courier

Under
£30.00 

 

    £2.99*

N/A

£4.99

£30.01 - £50.00

    Free*

N/A

£4.99

£50.01 - £59.99

    Free*

N/A

£4.99

£60.00 - £79.99  

    Free*

Free

£4.99

£80 & Over

-

Free

Free

*Exclusions -
Bodyboard delivery to U.K Mainland: £6.99
Snowboard delivery to U.K Mainland: £20.00
Sledge delivery to U.K Mainland: £6.99
*No Next Day deliveries on Saturday or Sunday. Please note that we cannot guarantee orders placed after 10am will be processed and posted on the same day.
Address for collections:
Ocean Sports Board Riders,
368 Kingsway,
Hove
BN3 4QT.
Our store is open 7 days a week, however please note our mail order office is closed at the weekend so any orders made after 9.30am on a Friday won't be available for collection until after 11am the following Monday.
RETURNS
Goods purchased can be returned for a refund or exchange providing they are received back to us within 14 days (28 days for overseas orders) in the same condition purchased. Items must be in the original packaging with the swing tags / barcodes in place. 
We have a 2 person checking system to ensure goods leave us in A1 condition.  Please note a refund will not be given on DVD’s, books or on underwear (for hygiene reasons).
You are responsible for carriage costs incurred returning goods to us. We would advise to return any items back to us via a tracked method of delivery for your protection.
Orders can be returned through our retail Store free of charge. Please ensure your invoice is included and all packing.
Our return address:
BRG Returns, 368 Kingsway, Hove BN3 4QT.
Exchanges
We can't reserve items, so to ensure you get the item you want we recommend re-ordering the product and then returning the unwanted item for a refund.
 If you require further information regarding making a return please do not hesitate to contact us on 01273 411141 or email us on: info@boardriders.co.uk - we are here to help!
Delivery Problems
Any problems with receiving goods must be reported to us via email or phone within 10 days of placing your order. We can no longer claim for undelivered orders after this point.