Customer Reviews & Comments
Here at Ocean Sports & Boardriders Guide we love to get customer feedback,
If you would like to make a customer comment then please do
via Google Reviews or Trust Pilot.
Take a look at our archive of reviews dating back to 2010!
The staff in the shop are very knowledgeable and friendly and try to find the right product for me, rather than just make a sale. I had to return a product and the customer service that I received was outstanding. I would recommend visiting boardriders or using their website to anyone.
Just a quick note to say the deck arrived safely today, superb packing/service and I’m chuffed to bits - my first skateboard in 20+ years and I will be riding it over the holiday with my 6 year old who has got the skating bug, I need to keep up with him!
Cameran lake - Gouhari
22/3/2015 20.45 "Great service. Great products. Overall a great shop with a superb restaurant next door."
7/11/2014 7.31 "Just got my new snowboarding jacket from boardridersguide.
Great deal, super efficient and helpful. Highly recommended will definitely use these guys again in the future in fact I do need a new pair of waterproof trousers too ???
Ps cheers to Clare for all your help."
15/03/2014 20.27 "I've spent good money in this store on snowboarding gear and will continue to do so , top lads , great service and all round top shop !!!"
Tue 22/01/2013 09:12 "I would certainly rate your organisation highly and all things being equal buy from you in preference to other companies"
08 January 2013 21:36 "Just a note, on behalf of my son, to say thank you very much for dealing with this so promptly. He can't wait to get the replacement gloves, the temperatire will be dropping over the next couple of weks and his C-skins aren't near so warm he says."Troy - Australia
04 January 2013 03:14 "You guys have been an absolute pleasure to deal with. Great service like yours is so hard to find these days."
Wed 02/01/2013 10:31 " Thanks ...impressed with the quick reply"
Wed 17/10/2012 07:41 "Thank you for getting the correct size gloves to me super quick. I will definitely be using you again when it comes to wetsuits etc for our new found love of kite surfing."
Thu 11/10/2012 13:07 "The Board is arrived! 2 days! Thank you guys!! I Love you! SK8 for Life"
Petter - Sweden
11 October 2012 10:01 "I recieved packages today! Awesome response and delivery! I would highly recommend you to anyone!"
02 October 2012 16:42 "Many thanks for your quick response. I would recommend your company and may buy again in the future."
Karl - London
06 September 2012 13:45 "Back to work today and nice new trucks waiting in my office – thanks for your speedy help, well wrapped too."
Kate - Chester
15 August 2012 14:12 "thank you for a fabulous speedy service, great products, and super price. I will definitely check out your site again!"
06 August 2012 10:56 "Thanks for your help with this. It has arrived! I had a surf today and apart from getting a bit stuck getting it off (im sure i will get used to front entry) the wetsuit was awesome! So, so warm.
Thanks very much for the great product and great service"
Chris - Coventry
25 July 2012 12:46 "Just to let you know this arrived safely on Monday and it fits. Special thanks to Matt for taking the time to discuss this with me and calling me back with measurements etc."
Lee - Kent
31 July 2012 09:08 "Received the Tee yesterday, thanks for an excellent service."
Debbie - Herefordshire
Thu 12/04/2012 12:10 "Just to say a huge thank you, wetsuit arrived last night, fits well, looking forward to the holiday now!!
Once again, thank you. I’ve recommended your site you to all my friends too!"
27 March 2012 15:04 "Just to say thank you sooooo much. It arrived today! Fantastic. It fits beautifully and an absolute scoop at £50. I'm a very happy bunny."
Thu 16/02/2012 14:49 "cheers for super quick shipment and a great service, will definitely recommend"
Mark - Twickenham
Thu 09/02/2012 16:50 "superb service, thanks, i'll spread the word to my boarding & skiing crew that you are the guys to get new kit from now!!!"
Beccy - Surrey
Thu 26/01/2012 11:28 "Thanks for coming back to me. The service from everyone was brilliant, no doubt when I am next down your way I will visit the store!"
Toni - France
Fri 20/01/2012 11:42 "Just ordered online, would like to say thanks to Kat who helped me out over the phone, really helpful."
Russell - Brighton
Thu 22/12/2011 09:21 "just wanted to say thank you for speed of dispatch and quality of packing of my recent order. Much appreciated at this time of year."
Frédéric - France
Sun 27/11/2011 20:37 "I received my deck grip komunity project. I am very happy.
I want to tell you my great satisfaction for your comprehension and especially your professionalism. Your service is perfect.
Thank you and congratulations with Vikki and any team boardridersguide.
I will make you publicity in France. Promised !"
Wed 26/10/2011 08:53 "Many thanks for this. Can I also say how refreshing it is to deal with a company that has such good levels of customer service. I would not hesitate to order another item from your store and will be recommending you to friends and family."
Fri 16/09/2011 14:38 "Awesome, as always it's been great buying from you guys!! Thanks again"
Charlotte - Middlesborough
16 September 2011 14:30 "Thanks again for being so helpful."
20 July 2011 11:24 "I must commend you for your customer service and response times - good stuff!!! I'd be happy to reccommend you to others"
Emma - Derbyshire
Mon 18/07/2011 14:57 "this has been exceptional service and with two young sons, I will definitely be shopping with you again!"
18 May 2011 22:39 "big thanks to everyone who helped with my order and exchange,top service"
18 May 2011 17:47 "Thanks for the t shirt its top notch! very good service as well, full marks."
12 April 2011 05:05 "This is just a short note to say thanks……..it has been a pleasure to do business with you guys……..
Wishing you all the best…. Thanks again"
07 April 2011 11:51 "My order came yesterday. Thanks very much. Great service"
09 February 2011 09:57 "Just wanted to let u know how pleased I am with the service I got from you.
I ordered a rip curl wetsuit for my daughter which is fantastic it was a great price. I am very impressed with the service I received"
03 February 2011 16:30 "just to say I ordered item on Monday 31/01/11, parcel arrived to day - Thursday 03/02/11, excellent service."
24 December 2010 15:31 "I am happy to confirm I have just received the replacement pair of snowboarding pants you sent out to me.
I'd like to say a huge thank you to you personally for resolving this issue so quickly. In fact the excellent customer service has far exceeded my expectations as I didn't think I'd be seeing the trousers until well into the new year.
Anyway, once again "Thank You". Have a very Merry Christmas and Happy New Year!"
30 November 2010 17:11 "Just and email to say a big thanks, my toddler received his sledge today and is delighted – amazing service."
18 October 2010 11:55 "Hi guys,order arrived today.Thanks for the great service.Will definitely be using you again!"
Steve B - Devon
27 September 2010 11:57 "I also thought I'd drop you a line to thankyou so much for the reply to my email. Out of the 14 companies I contacted only 2 replied (inc. you). The other company just said 'sorry-not in stock' whereas you went to the trouble of offering me a similar alternative complete with a direct link ! Very good customer services. I've kept your company details and will seek to use you in the future."
Paul - London
20 September 2010 15:55 "Thank you for responding and offering an alternative. Makes a change to have good customer service...."
Talitha - Ireland
07 September 2010 17:59 "Oh that's great news!!Thanks a million.Great customer service! :)"
Bobby - Harrogate
17 June 2010 11:22 "Received my items this morning, thanks for the super fast delivery!!!"
David - Blyth
03 June 2010 21:02 "P.S - Fantastic service A********"
Mike - Oxfordshire
17 May 2010 18:05 "I have always been very impressed with the excellent customer service from Boardriders and the products have been of good quality and value as well. I strongly recommend them to anyone"
Darren - Cardiff
07 April 2010 19:17 "great service yet again cant fault you guys"
Maria - Australia
30 March 2010 12:57 "Thanks for the wetsuit guys. A great suit at avery good price with prompt delivery!! Have recommended your shop to friends. Thanks again
Mike - Adelaide, Australia
26 March 2010 11:36 "thanks guys. wetsuit arrived in the post yesterday thursday 25th- not bad to adelaide. my daughter is very happy-loves the fit and colour- heading off to the beach in the morning - but dont know if we will need the suit as the forcast is 34 deg c only 93 farenheight. i see your forecast is 10 deg c sorry. once again thanks great suit at a great price well packed and delivered quickly"
27 February 2010 18:40 "Hi guys, just wanted to say thankyou really. My kalani robb rasta tailpad arrived this morning at 10am and I only ordered it yesterday. Thankyou so much for your help and speedy service. I will defo be using this company again aswell as recomending you all my friends. Thanks alot"
Dan - London
16 February 2010 15:34 "Just wanted to say a massive thanks to Boardriders, and in particular to James Roberts, for the awesome level of service over the past few weeks! There was nothing more that could’ve been done to make the whole process any easier, or the eventual outcome any better. Only thing left to do now is get out to Barbados and christen my newly acquired Fishcuit!! Thanks again, and will be looking to use Boardriders again at any possible opportunity in the future for sure."
15 February 2010 21:09 "Goods arrived today (Monday), many thanks for super quick delivery"
Matt - Australia
04 February 2010 08:50 "Thank you. Received wetsuit and booties yesterday. That's quick service form UK and the steamer fits nicely."
23 January 2010 19:46 "really helpful advice and much appreciated!"
Mark - Manchester
20 January 2010 11:04 "I just received my Bonfire Balance snowboarding pants and am really chuffed with them. I’m really impressed with the free and speedy delivery so thought I’d write and say thanks! Will definitely recommend your store…."