Tel: +44(0)1273 420142 Office Hours: Monday to Friday 09:30 - 17:30

Delivery & Returns

Guaranteed same day despatch for all orders received before 9am Monday - Friday* Orders received between 9am Friday & 9am Monday will be despatched Monday*.  (*subject to stock availability) Excludes Bank Holidays / Public Holidays. - Good Friday. We despatch and deliver to U.K addresses only. Please note all courier and signed services will need signing for. Minimum order value £7.50.

No courier deliveries on Saturday or Sundays

Mainland U.K Delivery Costs

 

Order Value Royal Mail Tracked
48 Hour  (Allow 3 working days)
 
  Standard Courier   
  Next Day Courier  
 
 £0.00 - £30.00   £1.99    £3.99  £4.99
 
 £30.01 - £50.00  Free    £3.99  £4.99
 
 £50.01 - £59.99 -    £3.99  £4.99
 
 £60.00 - £79.99    -  - Free  £4.99
 
 £80 & Over - - Free Free

 

Europe and International Orders

 UK Mainland & Northern Ireland

£10.00 - £29.99: Royal Mail Tracked & Signed Service (£1.99, Under 2kg)

£30.00 - £59.99: Royal Mail Tracked & Signed Service (Free, Under 2kg)

Any order over £10.00/2kg: Next Day DPD Courier (From £4.99, Location limits apply)

£60.00 - £100.00: Standard DPD Courier (Free, Location limits apply)

>£100: Next Day DPD Courier (Free, Location limits apply)

 

Europe

 £0.00 - £200.00: Royal Mail Europe Service (From £6.99, Weight limits apply)

>£200.00/>2kg: Please contact us for a quote

Republic of Ireland orders over £200.00: Standard DPD Courier (£9.99)

 

Rest of the World

 £0.00 - £200.00/<2kg: Royal Mail International Tracked and Signed (From £8.99)

>£200.00/>2kg: Please contact us for a quote

Place the items you would like to order in the basket and click get postage quote to obtain Postage costs for your Country. All orders will be despatched using a tracked and signed for delivery.

 

Collecting From Our Store

Address for collection is: Ocean Sports Board Riders, 368 Kingsway, Hove BN3 4QT. Opening times are Monday to Saturday 9.30am to 5.30pm and Sunday 9.30am to 4.00pm.

Your order will be ready to collect from us at 3pm the next day, just pop in and ask at the till for your order. Please note our office is closed at the weekend so any orders made after 9am Friday will be available Monday afternoon.

 

Exchanges & Refunds

Goods purchased can be returned for a refund or exchange providing they are received back to us within 14 days  (28 days for overseas orders) in the same condition purchased. Items must be in the original packaging with the swing tags / barcodes in place. Please note a refund will not be given on DVD’s, books or on underwear (for hygiene reasons). 

For returns and exchanges, you are responsible for carriage costs incurred getting goods returned to us. We would advise you to return any items back to us via an insured method of delivery for your protection.

Orders can be returned through our retail Store - Please ensure your invoice is included and all packing. 

NOTE: We have a 2 person checking system to ensure goods leave us in A1 condition. 

Our return address is: BRG Returns, 368 Kingsway, Hove BN3 4QT. You will find returns instructions including our return address listed on the back of the blue invoice you will receive with your order. Please follow the instructions to action your return / exchange.

If you require further information regarding making a return please do not hesitate to contact us on 01273 420142 or email us on: info@boardriders.co.uk - we are here to help!