Customer Comments

Here at Boardriders Guide we love to get customer feedback and if there are any new products or brands that you would love to see on the site then please let us know. If you would like to make a customer comment then please drop us an email - info@boardriders.co.uk

Thu 16/02/2012 14:49
cheers for super quick shipment and a great service, will definitely recommend,
chris

Thu 09/02/2012 16:50
superb service, thanks, i'll spread the word to my boarding & skiing crew that you are the guys to get new kit from now!!!
Mark - Twickenham

Thu 26/01/2012 11:28
Thanks for coming back to me. The service from everyone was brilliant, no doubt when I am next down your way I will visit the store!
Beccy - Surrey

Fri 20/01/2012 11:42
Just ordered online, would like to say thanks to Kat who helped me out over the phone, really helpful.
Toni - France

Thu 22/12/2011 09:21
just wanted to say thank you for speed of dispatch and quality of packing of my recent order.  Much appreciated at this time of year.
Russell - Brighton

Sun 27/11/2011 20:37
I received my deck grip komunity project. I am very happy.
I want to tell you my great satisfaction for your comprehension and especially your professionalism. Your service is perfect.
Thank you and congratulations with Vikki and any team boardridersguide.
I will make you publicity in France. Promised !
With very soon
frédéric - France

Wed 26/10/2011 08:53
Many thanks for this. Can I also say how refreshing it is to deal with a company that has such good levels of customer service. I would not hesitate to order another item from your store and will be recommending you to friends and family.
Ben

Fri 16/09/2011 14:38
Awesome, as always it's been great buying from you guys!!
Thanks again,
Anthony

16 September 2011 14:30
Thanks again for being so helpful.
Charlotte - Middlesborough

20 July 2011 11:24
I must commend you for your customer service and response times - good stuff!!! I'd be happy to reccommend you to others
Osian

Mon 18/07/2011 14:57
"this has been exceptional service and with two young sons, I will definitely be shopping with you again!"
Emma - Derbyshire

21 May 2011 12:13
"Got my new E bomb yesterday.Stoked.Tried it out today.had a flash that I was Mick Fanning then kooked it on one wave and remembered who I was.Ha Ha.
Anyway all good,thanks for the service.I think a friend ordered a dawn patrol today after having a chat with me,so there you go.

All the best in surfing,hope to deal with you again."
Steve - Western Australia

18 May 2011 22:39
"big thanks to everyone who helped with my order and exchange,top service"
Jay

18 May 2011 17:47
"Thanks for the t shirt its top notch!  very good service as well, full marks."
Toby

12 April 2011 05:05
"This is just a short note to say thanks……..it has been a pleasure to do business with you guys ……..
Wishing you all the best…. Thanks again"
Craig

07 April 2011 11:51
"My order came yesterday. Thanks very much. Great service"
Leanne

09 February 2011 09:57
"Just wanted to let u know how pleased I am with the service I got from you.

I ordered a rip curl wetsuit for my daughter which is fantastic it was a great price. I am very impressed with the service I received"
Claire

03 February 2011 16:30
"just to say I ordered item on Monday 31/01/11, parcel arrived to day - Thursday 03/02/11, excellent service."
Thomina

24 December 2010 15:31
"I am happy to confirm I have just received the replacement pair of snowboarding pants you sent out to me.
 
I'd like to say a huge thank you to you personally for resolving this issue so quickly. In fact the excellent customer service has far exceeded my expectations as I didn't think I'd be seeing the trousers until well into the new year.
 
Anyway, once again "Thank You". Have a very Merry Christmas and Happy New Year!"
Dee

30 November 2010 17:11
"Just and email to say a big thanks, my toddler received his sledge today and is delighted – amazing service."
Ben

18 October 2010 11:55
"Hi guys,order arrived today.Thanks for the great service.Will definitely be using you again!"
Rory

27 September 2010 11:57
"I also thought I'd drop you a line to thankyou so much for the reply to my email. Out of the 14 companies I contacted only 2 replied (inc. you). The other company just said 'sorry-not in stock' whereas you went to the trouble of offering me a similar alternative complete with a direct link ! Very good customer services. I've kept your company details and will seek to use you in the future."
Steve B - Devon

20 September 2010 15:55
"Thank you for responding and offering an alternative. Makes a change to have good customer service...."
Paul - London

07 September 2010 17:59
"Oh that's great news!!Thanks a million.Great customer service! :)"
Talitha - Ireland

17 June 2010 11:22
"Received my items this morning, thanks for the super fast delivery!!!"
Bobby - Harrogate

03 June 2010 21:02
"P.S - Fantastic service A********"
David - Blyth

17 May 2010 18:05
"I have always been very impressed with the  excellent customer service from Boardriders and the products have been of good quality and value as well. I strongly recommend them to anyone"
Mike - Oxfordshire

07 April 2010 19:17
"great service yet again cant fault you guys"
Darren - Cardiff

30 March 2010 12:57
"Thanks for the wetsuit guys. A great suit at avery good price with prompt delivery!! Have recommended your shop to friends. Thanks again Maria"
Maria - Australia

26 March 2010 11:36
"thanks guys. wetsuit arrived in the post yesterday  thursday 25th- not bad to adelaide. my daughter is very happy-loves the fit and colour-   heading off to the beach in the morning  - but dont know if we will need the suit as the forcast is 34  deg c   only 93 farenheight. i see your forecast is 10 deg c sorry. once again thanks   great suit at a great price well packed and delivered quickly"
Mike - Adelaide, Australia

16 March 2010 09:25
"I will make you my first point of call in the future - your customer service has been excellent"
Emma - Australia

27 February 2010 18:40
"Hi guys, just wanted to say thankyou really. My kalani robb rasta tailpad arrived this morning at 10am and I only ordered it yesterday. Thankyou so much for your help and speedy service. I will defo be using this company again aswell as recomending you all my friends. Thanks alot"
Lee

16 February 2010 15:34
"Just wanted to say a massive thanks to Boardriders, and in particular to James Roberts, for the awesome level of service over the past few weeks!  There was nothing more that could’ve been done to make the whole process any easier, or the eventual outcome any better.  Only thing left to do now is get out to Barbados and christen my newly acquired Fishcuit!!  Thanks again, and will be looking to use Boardriders again at any possible opportunity in the future for sure."
Dan - London

15 February 2010 21:09
"Goods arrived today (Monday), many thanks for super quick delivery"
Tony

04 February 2010 08:50
"Thank you. Received wetsuit and booties yesterday. That's quick service form UK and the steamer fits nicely."
Matt - Australia

23 January 2010 19:46
"really helpful advice and much appreciated!"
Lisa

20 January 2010 11:04
"I just received my Bonfire Balance snowboarding pants and am really chuffed with them. I’m really impressed with the free and speedy delivery so thought I’d write and say thanks! Will definitely recommend your store…."
Mark - Manchester

23 December 2009 14:45
"Thanks v. much for the speedy service!"
James - Esqibien, France

17 December 2009 11:03
"I ordered two snowboarding DVDs, which arrived promptly, and I just wanted to drop by to thank you very much for being so efficient and helpful. Best wishes to you all for a very happy festive season and a prosperous 2010. Thanks again"
Rachel

09 December 16:54
"Just wanted to say thanks for sending out the wetsuit, its just arrived! I might have got slightly stuck in it trying it on but we'll move on from that! :-p Bring on a winters kitesurfing for longer than 30min sessions!!!"
Kate - Southampton

09 December 2009 15:26
"Many thanks for the great service "
Brad - London

30 November 2009 21:04
"Thankyou for the amazing delivery , wetuit is epic! Came really quickly , excellent quality , i know where to go when i want a wettie , cheers"
Michael

24 November 2009 22:52
"I just felt that i had to email you to say that i think that your service is absolutely amazing!! I have never been so impressed with a company. I only ordered my item on sunday evening, and it arrived promptly today (tues). I love the item, it was delivered in great condition, and the value is unbeatable. I will now ensure i use your company for all my snowboarding needs and recommend your company to all my friends. Thankyou so much for a great item, quality, price and service. I really feel that your company deserves to be recognised. Many thanks again, a very happy snowboarder"
Louise - Reading

23 November 2009 10:48:
"Wowee.. What a fast response! And such helpful information! Thank you so much. Wasn't expecting to hear from you tonight at all. I am thoroughly impressed!
Kathleen - Australia

17 November 2009 09:09:
"Just wanted to let you know that I received my order (2nd wetsuit) today. Very happy with the product and stoked it only took one week to come all the way from the UK! thanks so much, I've told all my mates about your website"

12 November 2009 15:35:
"Now that's an answer. I've sent a few mails out and generally got - "Sorry we don't stock those". This is going above and beyond. Thanks for your help
Richard

16 October 2009 05:32:
"Thank you so much for your outstanding service and friendly, helpful attitude. Fantastic to find a company who cares. Wetsuit was ordered Tuesday and was here Thursday. Many, many thanks."
Lisa

19 September 2009 03:07:
"just a quick note to let you know I received the Oneill Physco 2 in 4 days to Melbourne and I found the lady I spoke with at Sussex very helpful. Great service and will definitely buy from you again and have recommended you to several friends"
Mark - Melbourne

14 September 2009 11:23:
"A huge thank-you to yourself and james for all your help and patience. I will be highly recommending the shop to anyone who asks"
Ivor - Northern Ireland

11 September 2009 13:07:
"Thanks for the quick dispatch of the wetsuit I ordered. 4th one I’ve had off you guys this year Great service as ever - I’ll continue to recommend you to my clients"
George - Cornwall

07 September 2009 21:49:
"James - You are an absolute STAR!!! Words cannot describe the joy you have brought to my previously boardless life. Legendary. Many, many thanks "
Tom - Lancs

04 September 2009 20:11:
"Just to say thanks very much for excellent service provided by your colleagues and yourself. The board arrived today in a lovely bulldog board bag. The M10 'The Kid' board is sweet and I very much look forward to using it in the next few weeks. I'll definitely be dealing with Board Riders Guide again. Thanks again"
Paul - Cumbria

26 August 2009 17:09:
"great board at great price turned up today safe and sound girlfriend is over the moon many thanks to you all at boardriders keep up the good work keeping us surfing for less !"
Shaun - Devon

19 August 2009 08:52:
"just mailin to say thanks i ordered my new wetsuit sunday and it arrived today (tuesday) fantastic service as always.please pass on my thanks to all involved in my order"
Paul - Doncaster

15 August 2009 09:51:
"Thanks heaps for an awesome ebomb wettie, can't believe how quick it got to Australia and how bloody warm it is. I highly recomend this service 11/10, Cheers One warm and happy surfer"
Stuart - NSW, Australia