SHIPPING &
HANDLING
UK Mainland
Deliveries:
Orders placed online
before 1pm are usually sent the same day. Generally orders under
the value of £60 will be sent by Royal Mail and orders over £60 in
value will be sent via a courier service, such as City Link or
Parcelforce.
Please note that courier
deliveries do require a signature on arrival, so please supply a
suitable delivery address, such as a work address, where necessary.
Courier deliveries usually arrive between 8.30am and 5.30pm on
weekdays only.
| UK Mainland Shipping Options |
Rate |
| Royal Mail 2nd Class (3-5 working days) - orders
under £59.99 |
£1.99 - £2.99 |
| Standard Courier (1-2 working days) - orders over
£59.99 |
FREE* |
| Next Working Day Courier (must be placed before
1pm) |
£5.99 |
| Shortboard Surfboards (1-2 working days) |
£15.00 |
| Larger Surfboards (1-2 working days) |
£25.00 |
*FREE
DELIVERY – our free delivery offer applies to UK
Mainland addresses only, for orders over £59.99 (excludes
surfboards). On occasion, the site may not calculate your
order correctly and it may appear you have been charged for
delivery, when it should be free. Do not worry as we check all
orders thoroughly before processing any payment, and we will amend
this before charging your card. Please note 'Free Delivery' applies
to our Standard Royal Mail or Standard Courier delivery (not
'Next Day Courier' service).
Please note that although
most deliveries do arrive within the estimated time frame, we need
to wait 21 days from dispatch before we can investigate any Royal
Mail missing parcels and trace / replace / refund your
order.
Collect from
Store:
Our retail store is based
in Hove, East Sussex. If you would like to collect you order from
our store rather than have it delivered to you, just select the
'COLLECT FROM STORE' option at the checkout. Please note the
following collection schedule:
| Day |
Ordered before 1pm |
Ordered after 1pm |
| Monday (exc. Bank Holidays) |
Available from 3.30pm |
Available Tuesday from 11am |
| Tuesday |
Available from 3.30pm |
Available Wednesday from 11am |
| Wednesday |
Available from 3.30pm |
Available Thursday from 11am |
| Thursday |
Available from 3.30pm |
Available Friday from 11am |
| Friday |
Available from 3.30pm |
Available Saturday from 11am |
| Saturday |
Available Monday from 11am |
Available Monday from 11am |
| Sunday |
Available Monday from 11am |
Available Monday from 11am |
Address for collection is:
Ocean Sports Board Riders, 368 Kingsway, Hove BN3
4QT. Opening times are Monday to Saturday 9.30am to 5.30pm
and Sunday 9.30am to 4.00pm
Delivery to Europe, UK
Isles, Northern Ireland & Channel
Islands:
Delivery to
Europe – NOW ONLY £5.85 per order!
We now offer a flat
shipping rate of only £5.85 to UK Isles, Northern
Ireland, Channel Islands and European countries. Delivery schedule
is approx 3-8 working days.
The standard European
delivery rate excludes ‘surcharged items’ –
bodyboards, surf and snowboard bags, luggage, snowboards and
surfboards. If you are looking to get a ‘surcharged
item’ delivered to Europe, please email us at info@boardriders.co.uk for a shipping quote.
Delivery to Rest of the
World:
Delivery
to Rest of the World – NOW ONLY £19.99 per
order!
We now offer a flat
shipping rate of only £19.99 to countries outside
Europe. Delivery schedule is approx 7-14 working days. We regret
that we are unable to accept orders from the USA or
Canada.
The standard World
delivery rate excludes ‘surcharged items’ –
bodyboards, surf and snowboard bags, luggage, snowboards and
surfboards. If you are looking to get a ‘surcharged
item’ delivered, please email us at info@boardriders.co.uk for a shipping quote.
N.B - We
work closely with a selection of couriers on all deliveries, to get
the best possible prices. However on very rare occasions, the
shipping cost of your order may be so high it is completely
impossible to send at the advertised rate. We will always contact
you in this situation and we therefore reserve the right to cancel
and refuse orders. All orders are also subject to
availability.
DELIVERY
SCHEDULE
We should have all items
in stock and aim to despatch your order straight away.
If your order is placed
online before 1pm Monday to Friday we will normally despatch your
order that day, otherwise it will leave on the next working
day.
Let us know when ordering
if you require the items by a particular date, we will try our best
to get you what you want when you want it.
PAYMENT
METHODS
We accept Visa, Switch,
Solo, Delta, Maestro and Mastercard. We do not take payment for any
item until it is ready to ship. Your credit card information is
sent and processed securely by SagePay. If you would prefer to
order by phone, please give us a call on 01273 420142 and our
orders team will happily arrange this for you.
Paying by
PayPal:
Although we do not
currently have a PayPal checkout in place, we can still accept
payment for orders through PayPal. Please email info@boardriders.co.uk with details of your order and we will reply with
full instructions.
Paying directly into the company
account:
Boardriders Guide is part
of RR HOLDINGS LTD so when ordering within the UK
please use the following bank details:
UK Bank:
HSBC A/c Name: RR HOLDINGS Ltd
A/c No: 91442988 Sort Code:
40-25-03
International: HSBC
A/c Name: RR HOLDINGS Ltd A/c
No: GB89MIDL40250391442988 Sort
Code: 40-25-03
Further
Information:
If this is the first order
you have placed with us online and you require delivery to
somewhere other than your account address (where your bank card is
registered) such as your work address, we may require some
identification, for security purposes. We aim to contact you within
1 working day if this is the case.
For more information
please do not hesitate to contact us via phone 01273 420142 or
email on info@boardriders.co.uk .
All postage charges are
approximate. We reserve the right to change, amend or refuse any
order. We will, of course, contact you first before any action is
taken.
EXCHANGES &
REFUNDS
Goods purchased can be
returned for a refund or exchange providing they are received back
to us within 14 days in the same condition purchased. Items must be
in the original packaging with the swing tags / barcodes in place.
Please note a refund will not be given on DVD’s or
books.
For returns and exchanges,
you are responsible for carriage costs incurred getting goods
returned to us. We would advise you to return any items back
to us via an insured method of delivery for your
protection.
UK Orders:
We will cover carriage
cost to send replacement goods back to you.
International
Orders:
We will cover return
postage up to £5.00. You will be required to cover costs exceeding
this, where products have been changed for any reason other than
being faulty or incorrect.
Our return address is:
BRG Returns, 368
Kingsway, Hove BN3 4QT. You will find returns instructions
including our return address listed on the back of the blue invoice
you will receive with your order. Please follow the instructions to
action your return / exchange.
If you require further
information regarding making a return please do not hesitate to
contact us on 01273 420142 or email us on: info@boardriders.co.uk - we are here to help!
CANCELLATION
POLICY
You may also cancel your
order prior to dispatch by telephone or by email. If the goods have
already been dispatched and you decide to cancel your order you can
return items to us at your cost, using the above procedure within
14 days from the date of purchase.
TAX
CHARGES
VAT at the current rate is
included on all items where applicable.
CREDIT CARD
SECURITY
Our Site is 100% secure -
just look for the golden padlock when entering your card details,
giving you peace of mind. Card details are not held in clear text
on any web site. All orders are orders are subject to a series of
cardholder validity checks. Fraudulent use of any payment
debit/credit card will result in the offender(s) being prosecuted
and Civil Court action taken to recover any costs or
losses!
PRIVACY
POLICY
www.boardridersguide.com do not disclose buyers information to third
parties. Cookies are used on this shopping site but only to keep
track of the contents of your shopping basket once you have
selected an item.
