DELIVERY AND RETURNS

Making A Purchase

Making a purchase could not be easier. Just browse our site and click on any items that you wish to buy, this will place them into your shopping basket. You can view what you have chosen and amend your order at anytime by clicking the 'VIEW BASKET SECTION' at the top of each page. After you have finished choosing, click on "CHECK OUT" You will need to register your details with our site this will give you a record of your purchases and make future purchases faster too. Please note if this is your first order and you want delivery to a secondary address other than your registered card address (Like your place of work) in some cases we may request some ID to be emailed or faxed to us to complete our security checks. This will only apply to a first order. We guarantee to keep your details secure and not to pass on any information to other parties. 

Please note that unless a colour choice is given / offered all items are sold as assorted / mixed colours.
Please note that the colour scheme shown on a product is not always the  colour you will receive especially if the product is sold as assorted or mixed colours. If you have any special requests including colour choices please email or call us and we will try our very best to meet your requirements where possible.

Payment Methods

We accept Visa, Switch, Solo, Delta, Maestro and Mastercard. We do not take payment for any item until it is ready to ship. Your credit card information is sent via a secure order form on the site this is the quickest and safest way of ordering, you can however order via phone if you prefer.

If this is the 1st order you have placed with us online and you require delivery to another address (i.e your work address) we may require proof of your billing address faxed or emailed to us. (Utility bill / Driving License / Bank Statements are acceptable)

For more information please do not hesitate to contact us via phone 01273 420142 or email on info@boardriders.co.uk.

Postage charges are approximates, we reserve the right to change, amend or refuse any order, of course we will contact you first before any action is taken.

Returns, Exchanges & Refunds

Goods purchased can be returned for a refund or exchange providing they are received back to us within 14 days in the same condition purchased.

Items must be in the original packaging with the swing tags / Bar codes in place. Please note a refund will not be given on DVDS or Books. We would advise you to return any items back to us via an insured method of delivery for your protection.

For Returns and Exchanges you must pay the carriage costs incurred getting goods returned to us, if applicable we will cover carriage charges incurred getting replacement goods back to you.

You will find Returns instructions including our Return address listed on the back of the blue invoice you will receive with your order. Please follow the instructions to action your return / exchange. If you require further information regarding making a return please do not hesitate to contact us on 01273 420142 or Email us on: info@boardriders.co.uk - We are there to help!

Cancellation Policy

You may also cancel your order prior to dispatch by telephone or by Email, if the goods have already been dispatched and you decide to cancel your order you can return the goods to us at your cost using the above procedure within 14 days from the date of purchase.

Shipping And Handling   

Mainland Standard U.K Postage Orders placed online before 1pm are usually sent the same day for a Post and Packing charge of £2.99 - Please allow 4-5 working days for delivery. Generally orders below £60.00 will go by Royal Mail postal service and orders over £60.00 will be sent via City-Link courier service and should arrive within three working days. If you require your order to be sent via Royal Mail then please contact us.